We design services and experiences that matter to people.
J5 is one of Canada’s leading service design consultancies.
Service design is the practice of creating experiences that are useful and desirable for the people receiving them, while also being efficient and intuitive for the people and organizations responsible for delivering them.
It’s about designing with people in mind at every step, looking at the entire experience across digital tools, in-person interactions, and the systems behind them.
Because organizations must remain focused on running the business of today, there’s often little time or space to step back, see the bigger picture, or ask, is this really working for us, or those we serve?
This is where J5 comes in. By engaging users, frontline staff, and leadership, we uncover pain points, map service journeys, and design future services that are practical and ready to implement.
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Foothills Primary Care
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United Way
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Government of Alberta
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Scotia Wealth Management
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Alberta Health Services
Industry Focus
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We partner with healthcare providers to better understand the needs of their patients, caregivers, and staff, so we can improve their experience and the performance of the systems that deliver care.
We do this so people can lead healthier, happier lives.
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Together with people with lived experience of social issues, we co-create programmes, systems, and services. Community engagement and participatory design principles are at the heart of our approach.
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We make digital public services more accessible, effective and personalized for the people who use them in ways that address their changing needs and remove barriers to digital participation.
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Increasingly, private sector leaders are expected to contribute to society, not just the bottom line.
Whether it’s through inclusive hiring practices, socially impactful products, or environmental responsibility, we help you align business growth and innovation with purpose.
Our Capabilities
Customer
Experience
We help organizations reimagine and improve service delivery by aligning needs of users with internal systems, processes, and policies to create useful and usable experiences across digital interactions and physical environments.
Digital
Transformation
We shape digital strategies, tools, and systems that drive innovation, blending creativity and technology to build future-ready services that are designed for people, not just platforms.
Change
Management
We enable organizations to transform from within, building adaptive capacity, new behaviours, and employee experiences so they can lead and sustain change in an increasingly fast changing world.
