We’re creating a kinder, more beautiful future.

J5 is a service design consultancy that helps healthcare, government, and non-profit organizations navigate complexity, drive change, and deliver more human-centered services.

We bring deep expertise in design, strategy, and implementation to co-create solutions that are thoughtful, inclusive, and built for real-world impact.

Our studios

At J5, we refer to our offices as studios to reflect the dynamic environment where creativity and innovation are central to our process.

Our spaces have all been designed to facilitate the cultural shift needed to inspire the creative confidence within our clients.  This studio mindset supports our belief that the best solutions come from co-creation and iterative design with our clients.

Our culture

When people show up to work in authentic ways, everything gets better. We work in inclusive and non-hierarchical ways so everyone, regardless of role or title, can thrive in a friendly and creative environment.

All of our team brings expertise in connecting and integrating the right approaches, at the right time, to achieve success for our clients, projects and communities.

Awards & Recognitions

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  • The Service Design Award, founded by the Service Design Network in 2015, is the most prestigious award honoring service design excellence from around the world.


  • J5 was selected as the winner of the 2022 Alberta Health Service Launchpad competition for our digital playbook for caregivers in collaboration with Gordie Howe Centre for Alzheimers Research and Education Society.

    This competition is open to patients, doctors, nurses, patient experts, caregivers, healthcare administrators, entrepreneurs and students across Canada.

  • The Calgary HOPE award recognizes individuals, teams and organizations who have made substantial contributions in the lives of Calgarians experiencing significant life changes.

    These awards recognize excellence for those making the greatest impact on complex community problems while demonstrating the values of community, empathy, partnership and diversity.